Check in 5

• How and when do I check in online?
• Where do I find my booking reference and/or ticket numbers?
• Can I check in for a return flight already?
• I am unable to check-in online. Can I check-in at the airport?
• How do I check-in for my low-cost booking (e.g. Ryanair, Easyjet, Wizzair)?

Travel Documents 6

• When will I receive my ticket?
• When will I receive a ticket from the airline?
• Is my passport valid to travel?
• Will I need a visa to enter my destination?
• Where do I find my invoice?

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Changes 7

• I would like to change my booking
• The airline changed my flight times/dates
• I have bought flexible ticket insurance. How do I change?
• My name is spelled incorrect. Can I change this?
• My date of birth is incorrect. Can I change this?

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Cancellations 2

• Can I cancel my ticket?
• What does it cost to cancel my ticket?

Seats 2

• Can I reserve my seat(s)?
• Where do I find my seat number?

Baggage 5

• Is checked bagage included?
• How do I book extra checked baggage?
• How much cabin baggage can is allowed?
• Can I bring special baggage (sports/music/medical equipment)?
• Can I bring my pet?

Others 15

• I have issues using my credit card (Visa or MasterCard)?
• Is it possible to book a hotel on your website?
• Can I rent a car ahead of my travels?
• Is it possible to reserve a parking spot?
• Can I book insurance for my trip?

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Calamities 1

• Might is delayed and/or cancelled. Am I entitled to compensation?